Collections Assistant, Hampshire
Ref: 1371
Basic £34-38,000, Bonus 15%. Excellent benefits
Leasing division of a well-established Bank, with a focus on broker introduced business. They have a newly created position. Working closely with an experienced Collections Officer to ensure the efficient and timely collection of asset finance arrears, by maintaining a pro-active strategy. Requires at least 2 - 4 years’ experience in a similar collections/recoveries role. Involves the monitoring of their finance portfolio and taking prompt action when accounts go into arrears. Making telephone calls to customers, emailing and sending letters to assess best course of action that protects the business and also treats the customer fairly. A challenging and highly rewarding role, supporting their customers in understanding their financial situation, asking exploratory questions to agree suitable arrangements. Also, identifying customers that show signs of vulnerability and ensure suitable steps are taken. Maintain and prepare arrears and portfolio reports for management as required. Provide a consistent high quality customer service to both external and internal customers. Strong negotiation skills essential. Offering hybrid working, requiring attendance of their offices three times per week.
Recoveries Account Manager, Greater London
Ref: 1360
Basic to £35-39,000 plus 10% Bonus, & Excellent Additional Benefits
Our client, major lessor, seeking someone with excellent collections experience in the asset finance and/or automotive industry. Minimum of 2/3 years Collections experience specifically in bad debt collection, insolvency, litigation and asset recovery. Needing technical expertise in all areas of the collections process. This role is predominantly focused on arrears collection within 60-90 days. Management of a portfolio of arrears cases over various sectors; working with suppliers, vendor and broker partners to maximise recoveries. Arranging sustainable repayment plans through effective evaluation of income and expenditure of customers. Take responsibility for managing occasional projects. Liaise with Asset Management to obtain valuations on delinquent accounts. Working with the Collections Team Leader on serious delinquencies. Knowledge of contract and consumer credit is essential. Offering good hybrid working options.
Head of Collections & Recoveries, London
Ref: 1357
Basic £70-78,000, plus Bonus. Usually Additional Benefits.
Wholly owned subsidiary of a well established City based bank. Reporting directly into their Risk Director, you will be overseeing an established Collections and Recoveries team of six, controlling all processes, with a strong focus on portfolio oversight, responsible for identifying all potential problem debt exposures. Provide the highest levels of customer service quality whilst minimising risk and costs and achieving critical KPI’s. Follow policy, using good awareness of compliance, legal processes, insolvency procedures and statutory requirements. Management of strategic initiatives for business long-term performance plans, liaising with senior management/ Directors on debt management, arrears and repossessions. Provide timely production of management information to support decision making. Candidates must have a good knowledge of credit risk, restructuring and legal recoveries. Proven people management and leadership skills essential. Flexible on applicants’ locations, with good hybrid options. Main leasing division based just outside of London.
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